Everything you need to know before your visit – booking, hours, policies and more.
Frequently Asked Questions – Northwood Skin and Body
Got questions about your visit to Northwood Skin and Body? Here are answers to the most common enquiries about bookings, salon policies, hours, and more—so you can feel confident before your appointment.
Do I need to book an appointment in advance?
It pays to. You are more than welcome to walk in and take your chances.
What is your cancellation policy?
We ask that you give 24hrs notice.
What is your returns policy on product?
We only exchange or refund goods in resaleable condition i.e unopened and unused.
Goods must be returned within 5 days of purchase.
What are your hours?
Monday - Closed
Tuesday - 9am to 4pm
Wednesday and Thursday - 9am until late
Friday - 9am to 2.30pm
Saturday - 8.30am to 1.30pm
Are we allowed to bring children?
To ensure you get the most out of your time with us and in consideration for others, we respectfully request that you make arrangements for your children to be cared for.